During the release of 6.5 our team found an issue which lead to some false reports of incorrect PIN used across a small percentage of secure customer phone numbers. We quickly identified the solution and opted to resolve the issue in real time to minimize customer impact.
From 7:08 pm pst to 8:20pm pst some users may have received a message that their pin was incorrect even when entered correctly.
Posted Nov 20, 2023 - 13:14 PST
Completed
The scheduled maintenance has been completed.
Posted Nov 17, 2023 - 20:00 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
During the maintenance window, services may become inaccessible or slow down. While the release window is one hour we do not expect slowness or inaccessibility for more than two minutes. In progress calls should not be affected and all services will return to normal once maintenance is completed.
Further updates, including once the release is wholly published, will be posted to our status page.
Posted Nov 15, 2023 - 15:35 PST
This scheduled maintenance affected: Boostlingo Voice (Boostllingo Voice IVR, Boostlingo Network Traversal Service, Boostlingo Speech Recognition), Boostlingo Portal (Boostlingo Interpreter Portal, Boostlingo Requestor Portal), and Boostlingo Video (Boostlingo Group Rooms, Boostlingo Communication REST API).