Call Connectivity

Incident Report for Boostlingo

Postmortem

Our cloud communication provider reported issues effecting Programmable Voice and Video calls for all clients. This was initially reported on Mar 22, 2022 - 09:09 PDT.

This issue persisted until Mar 22, 2022 - 09:58 PDT when all services returned to normal operation. Monitoring continued until Mar 22, 2022 - 10:55 PDT, when the incident was finally closed on their end.

Posted Mar 23, 2022 - 12:11 PDT

Resolved

This incident has been resolved.

Posted Mar 22, 2022 - 10:06 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 22, 2022 - 10:03 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 22, 2022 - 09:43 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 22, 2022 - 09:43 PDT

Investigating

We've become aware of a potential issue with Boostlingo calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 22, 2022 - 09:31 PDT

This incident affected: Boostlingo Voice (Boostllingo Voice IVR, Boostlingo Network Traversal Service) and Boostlingo Video (Boostlingo Group Rooms, Boostlingo Communication REST API).