AWS has taken steps to mitigate their issue (https://health.aws.amazon.com/health/status) and our services are now working as expected across all servers. Our team will continue to monitor system performance.
Posted Jul 16, 2026 - 04:24 PDT
Identified
Identified: EU & UK Server Issues
We have identified the cause of the service disruption affecting our EU and UK servers. This is the result of an upstream issue with AWS CloudFront, which our infrastructure depends on. You can track AWS's progress on their AWS Health Dashboard: https://health.aws.amazon.com/health/status
Because this is an issue on AWS's side, resolution depends on their remediation. Our team is actively monitoring the situation and will implement any available mitigations on our end.
Posted Jul 16, 2026 - 02:07 PDT
Investigating
We are investigating connectivity issues across all services on our EU and UK servers. At this time we do not see any issues across other servers.
We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.
Posted Jul 16, 2026 - 01:24 PDT
This incident affected: Boostlingo Messaging (Boostlingo SMS, Boostlingo EMail API v3), Boostlingo Voice (Boostllingo Voice IVR, Boostlingo Network Traversal Service, Boostlingo Speech Recognition, SIP Proxy), Boostlingo Portal (Boostlingo Interpreter Portal, Boostlingo Requestor Portal), InterpretManager Mobile Application (Appointments, On-Demand), AI Functionality (AI Call Transcription and Summaries, [BETA] AI Interpreter), Boostlingo Video (Boostlingo Group Rooms, Boostlingo Communication REST API), and Twilio Voice, North America, Twilio SMS Long Code, North America, Boostlingo IMS.