At 12:35 am PST on September 28th, 2021 our monitoring systems had detected slowdowns in connection times for certain portions of the Boostlingo platform. For Requestors, this resulted in the Caller window occasionally having a hard time connecting to the server and would require a manual browser refresh. For Interpreters, the Online/Offline button would sometimes stop working and would require a manual browser refresh. For LSC Administrators, this would have affected the downloading of Reports/ Call Logs to CSV. The event was triggered by a third-party host service we use for 2-way communication and would affect connections at-random.

This event was detected by the Boostlingo Development team who started working on the event by 3 am PST on September 28th. We reached out to the third-party host service who had determined that a system patch had caused the issue. This was resolved on September 30th at 3:44 am PST when the host service migrated our instances to a new cluster in their servers.

The identified bug affected users of Boostlingo services in the United States and had extended to the Caller window, setting Online/Offline status, and downloading of Reports/Call Logs to CSV. Users located outside of the United States who are on alternative servers were not affected by this issue.