Our team has concluded their monitoring and confirmed that performance is stable. We will share a post mortem in the next three business days.
Posted Oct 29, 2026 - 14:10 PDT
Monitoring
Our team continues to monitor the status of the system as database activity has fully stabilized. Speeds should be back to normal, and calls should be connecting as expected. We will continue to monitor and follow-up with more information once our monitoring is complete.
Posted Oct 29, 2026 - 11:31 PDT
Identified
Our team identified the underlying issue that led to downstream issues with call connections and platform performance. We have taken action to mitigate the issue and observed errors decreasing and platform stability increasing. Our team is continuing to investigate to better understand the full root cause and ensure that the action taken was correct and full. As soon as we have more information we will share it here.
Posted Oct 29, 2026 - 10:56 PDT
Investigating
Our monitoring systems have identified a potential issue related to call connectivity and platform performance across our US Server. Our development team has been notified and are working on identifying the issue. We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.
Posted Oct 29, 2026 - 10:41 PDT
This incident affected: Boostlingo Messaging (Boostlingo SMS, Boostlingo EMail API v3), Boostlingo Voice (Boostllingo Voice IVR, Boostlingo Network Traversal Service, Boostlingo Speech Recognition, SIP Proxy), Boostlingo Portal (Boostlingo Interpreter Portal, Boostlingo Requestor Portal), InterpretManager Mobile Application (Appointments, On-Demand), AI Functionality (AI Call Transcription and Summaries, [BETA] AI Interpreter), Boostlingo Video (Boostlingo Group Rooms, Boostlingo Communication REST API), and Twilio Voice, North America, Twilio SMS Long Code, North America, Boostlingo IMS.