Our team has concluded monitoring and confirmed that all calls are routing as expected with no unexpected increases to wait time. We will follow-up in the next 48 hours with a root cause analysis.
Posted Oct 02, 2026 - 11:21 PDT
Monitoring
Our team took additional steps to mitigate issues related to connection time. We are continuing to monitor the fixes. At this time we are not seeing any degradation with routing or connections.
Posted Oct 02, 2026 - 09:26 PDT
Identified
Our team has identified issues and taken mitigation steps. We have seen improvements in call connections and decreases in wait times. Our team will continue to monitor.
Posted Oct 02, 2026 - 07:11 PDT
Investigating
We are investigating reports of calls failing to connect after long wait times or disconnecting unexpectedly across our US server. We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.
Posted Oct 02, 2026 - 06:47 PDT
This incident affected: Boostlingo Voice (Boostllingo Voice IVR, Boostlingo Network Traversal Service, Boostlingo Speech Recognition, SIP Proxy), InterpretManager Mobile Application (On-Demand), AI Functionality ([BETA] AI Interpreter), and Twilio Voice, North America.