Call Service Degradation

Incident Report for Boostlingo

Resolved

An edge server provisioned for our push service at 0500 UTC was incorrectly configured, resulting in elevated errors from our API for a small subset of users. We have remove the incorrectly provisioned server from our pool.

Posted Jun 12, 2020 - 07:52 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 12, 2020 - 07:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2020 - 07:38 PDT

Investigating

Investigating an issue with push notifications preventing calls from gracefully ending.

Posted Jun 12, 2020 - 07:23 PDT

This incident affected: Boostlingo Messaging (Boostlingo SMS) and Boostlingo Voice (Boostlingo Network Traversal Service).